Refund policy

Return and Refund Policy

Return Eligibility

You may request a return within 30 days of receiving your order, subject to the conditions in this policy and any mandatory rights provided by applicable law.

For standard change-of-mind returns, products should be unused and in their original condition, with original packaging, accessories, and included components where reasonably available. Products must not have been damaged through misuse, improper handling, or unauthorized modification after delivery. Proof of purchase, such as an order confirmation or order number, is required.

These conditions do not limit your rights concerning defective, damaged, misdescribed, or incorrectly supplied products.

How to Request a Return

Contact our customer service team before sending any product back. Include your order number, the product name, the reason for the return, and photographs of the product and packaging where applicable. Our team will review your request and provide return instructions. Do not send products before receiving confirmation and instructions.

Return Shipping Costs

For change-of-mind returns, selecting the wrong item, or no longer needing a product, you are generally responsible for return shipping costs unless otherwise agreed or required by law. Original shipping charges are generally non-refundable for change-of-mind returns, except where required by law.

If a product arrives damaged, defective, or different from the item ordered, contact us with your order number, a description of the issue, and clear photographs where available. We will review the request and determine an appropriate resolution. Depending on the circumstances, this may include a replacement, refund, or return shipping assistance. Where the issue is our responsibility, you will not be required to bear costs that we are legally obligated to cover.

Damaged, Defective, or Incorrect Products

Please inspect your order after delivery and contact us as soon as reasonably possible if a product is damaged, defective, or incorrect. After reviewing the request, we will determine an appropriate resolution in accordance with this policy and applicable law. Depending on the circumstances, a resolution may include a full or partial refund, a replacement subject to availability, return shipping assistance, or another remedy required or permitted by law. Any reporting request will not limit mandatory consumer rights.

Refund Processing

After an approved return is received and inspected, we will notify you whether the refund has been approved. Approved refunds are generally issued to the original payment method. We aim to initiate approved refunds within 5–10 business days after the returned product has been received and inspected. The time for funds to appear may depend on your bank, card issuer, or payment provider. This processing target does not extend any shorter deadline required by law.

Partial Refunds

A partial refund may be considered where permitted by law, such as when a returned order is missing components unrelated to a confirmed defect or fulfillment error. Any proposed deduction will be assessed according to the circumstances and applicable law. We will explain the reason where required and will not apply deductions prohibited by law.

Exchanges and Replacements

If you receive a damaged, defective, or incorrect product, contact us to discuss a replacement or another appropriate resolution. Replacement availability depends on stock and shipping availability. If the original product is unavailable, we may offer a refund or another mutually agreed solution, subject to applicable law. For a preference-based exchange, contact us before returning the product. Additional shipping charges may apply where permitted by law and disclosed in advance.

Order Cancellations

Contact us as soon as possible if you wish to cancel or modify an order. We will make reasonable efforts to accommodate the request before the order has been processed or dispatched. Cancellation or modification cannot be guaranteed after processing or shipment begins. If an order has already been dispatched, you may request a return under this policy and applicable law. If we cancel an order after collecting payment, we will arrange an appropriate refund.

Shipping Rates and Delivery

For eligible standard shipping orders delivered within the contiguous United States, orders with a merchandise subtotal below $49.99 USD are charged a $6.99 USD standard shipping fee. Eligible standard shipping orders with a merchandise subtotal of $49.99 USD or more after discounts and before taxes and shipping charges qualify for free standard shipping.

The estimated total delivery time is 7–15 business days from successful payment confirmation, including processing and transit time. Weekends and public holidays are excluded. Delivery estimates are not guaranteed arrival dates. If your order has not arrived within the estimated delivery window, contact us with your order number so we can review tracking and, where appropriate, investigate with the carrier.

Return Address

All returns must be arranged through our customer service team before shipment. Our return address is:

Guangzhou Tiaogao Trading Co., Ltd.
Room 502, No. 44 Tongyuan Middle Road, Licheng Street, Zengcheng District, Guangzhou City, Guangdong 511300, China

Contact us at [email protected] before sending a return to obtain instructions.

Contact Information

Guangzhou Tiaogao Trading Co., Ltd.
Email: [email protected]
Phone: +1(747)115-6280
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)