Shipping policy
Shipping Policy
Order Processing
Orders are generally processed within 1–3 business days, excluding weekends and public holidays. Processing begins after payment is confirmed. Processing time is included in the total estimated delivery time. During holidays, promotions, or periods of high order volume, processing may take longer.
Shipping Method and Delivery Time
Standard Shipping is available for eligible orders delivered within the contiguous United States. The estimated total delivery time is 7–15 business days from successful payment confirmation, including order processing and shipping transit. Weekends and public holidays are excluded from the business-day estimate. Delivery estimates are not guaranteed arrival dates and may vary due to carrier operations, weather, holidays, or circumstances beyond our reasonable control.
Shipping Rates
For eligible standard shipping orders delivered within the contiguous United States, the following rates apply:
Merchandise subtotal below $49.99 USD: $6.99 USD standard shipping.
Merchandise subtotal of $49.99 USD or more: Free standard shipping.
The merchandise subtotal is calculated after discounts and before taxes and shipping charges. Shipping options and charges are displayed at checkout. The rates above apply to eligible standard shipping orders within the contiguous United States. Any additional charge will be disclosed before the order is completed.
Destinations
Standard shipping under this policy is available for eligible orders delivered within the contiguous United States. Shipping availability may depend on the product and carrier service. Available shipping methods and charges will be displayed at checkout.
Tracking
When tracking information is available, we will send a shipping confirmation or tracking notification to the email address associated with your order. Please allow time for the carrier’s tracking system to update after dispatch. Contact us with your order number if tracking information is not received within the expected processing period.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery. If an item arrives damaged, defective, or incorrect, contact us with your order number, a description of the issue, and clear photographs of the product and packaging where applicable. We will review the request and provide an appropriate resolution under our Return and Refund Policy and applicable law.
Shipping Delays
Delays may occur due to severe weather, carrier disruptions, holidays, or other unexpected circumstances. If your order has not arrived within 15 business days after payment confirmation, contact us with your order number. We will review the available tracking information and assist with next steps.
Incorrect Addresses and Failed Deliveries
Please provide a complete and accurate shipping address. Contact us as soon as possible if you notice an error. Address changes cannot be guaranteed after an order has been processed or dispatched. If a package is returned because of an incorrect address or unsuccessful delivery, we will contact you where appropriate to discuss available options. Additional reshipping charges may apply where permitted by law and disclosed before reshipment.
Lost or Missing Packages
If tracking indicates a delivery problem or your package appears to be lost, contact us so we can assist with an investigation. If a shipment is confirmed lost in transit, we will work with you to determine an appropriate resolution under our policies and applicable consumer protection laws. If tracking shows delivery but you have not received the package, check the delivery location and contact the carrier where appropriate.
Order Cancellation or Modification
Contact us as soon as possible if you need to cancel or modify an order. We will make reasonable efforts to accommodate the request before processing or dispatch, but cancellation or modification cannot be guaranteed once processing or shipment has begun. If an order has been dispatched, you may request a return under our Return and Refund Policy and applicable law.
Contact Us
Guangzhou Tiaogao Trading Co., Ltd.
Email: [email protected]
Phone: +1(747)115-6280
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)
Business Address: Room 502, No. 44 Tongyuan Middle Road, Licheng Street, Zengcheng District, Guangzhou City, Guangdong 511300, China